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Deployment Engineer

RemoteUnited States, Florida, MiamiTechnology

Job description

As Cortis first Deployment Engineer you will take responsibility for the technical integration of Cortis products together with our customers IT team. Working hand in hand with a Customer Success Manager (CSM) on each account and working closely with our DevOps team you will ensure a successful deployment. Over time, you will also work on streamlining our customer deployments, ensuring that we learn from each deployment. As a Deployment Engineer, you will get to interact with a wide range of internal Corti members, including Engineering, Product, Support, Customer success as well as Account Management.

Based remotely in the US (ideally East Coast), you will be part of a globally growing DevOps team, reporting to the Head of DevOps. At the same time, you will have a strong link to the Customer Success Department, closely working with CSMs during customer deployments. 


Responsibilities

  • Take responsibility for integrating the customer environment
    • Integrate Cortis products together with client IT and CS- team

    • Analyze data sources on the customer side and automate the ingestion of data into our systems

    • Maintain an overview of ongoing roll-outs and flag potential roadblocks.

    • Document your work both for internal and external reference

  • Take ownership of technical onboarding requirements during the sales process
    • Closely work with the pre-sales team to ensure that for all standard cases, our sales team can work independently and have the relevant support material at hand

    • Support the pre-sales process on non-standard cases, and validate that you will be able to technically onboard the customer

  • Be a voice of constant improvement:
    • Drive constant improvements to our external knowledge base in relation to the technical deployment to support sales, CS and our customers with clear guides.

    • Be an expert on the Corti platform and features, including understanding our customers' data landscape and how it relates to our functionalities.

    • Collaborate closely with our product managers and DevOps team to communicate recurring customer needs in relation to integrations and how to best streamline our efforts

Job requirements

  • 2+ years of relevant technical deployment experience from a SaaS environment with proven results in delivering world-class customer experience, ideally from the healthcare industry

  • A ton of drive, problem-solving mindset, and ability to thrive in a high-paced environment like Corti

  • Outstanding written and verbal English communication skills and the ability to effectively articulate complex technical concepts to non-technical stakeholders

  • Ability to integrate Corti's API with APIs and solutions from third-party vendors through scripting and other means.

  • Motivation to troubleshoot and find solutions, while creating a sense of urgency for rapid resolution

  • A strong eye for detail with a structured and proactive working approach

  • Flexibility in regards to a quickly evolving company with a rapidly developing product.


Practicalities

  • Reporting to: Head of DevOps
  • The preferred location is in the U.S. (ideally East Coast)
  • Full-time position, starting as soon as possible


Corti is an equal opportunity employer. We are committed to bringing in top talent from all sectors and countries. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

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