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Customer Success Manager - US

RemoteUnited States, Florida, MiamiBusiness

Job description

Do you enjoy working with customers and technology to solve life-changing problems? Do you love to nurture customer relations and navigating growth? Do you thrive in collaborative environments? 

🚀 Then come join Corti, a team on the verge of a paradigm shift that will save thousands of lives.

Corti develops digital solutions that help medical personnel make critical decisions in the heat of the moment. We believe in a future where all medical professionals can be supported by artificial intelligence to diagnose patients better, reduce uncertainty, and eliminate fatal errors.

We are looking for a Customer Success Manager to join our US team, supporting our Customer Success team with taking care of our US customer accounts and driving their onboarding and training projects 🔥

 

What you will do as Customer Success Manager at Corti:

🇺🇸 Assume a portfolio of US customer accounts & become their primary point of contact. This includes:

  • Overseeing customer relations with customer stakeholders and executive sponsor; performing both status-update meetings and QBRs.

  • Acting as the link between technical and business stakeholders to keep everybody aligned on both the customer and Corti side.

  • Identifying and nurturing new commercial opportunities at the account level and work closely with sales to close upsell.

🏎 Responsibility of new customers onboarding and driving adoption. This includes:

  • Owning the end-to-end planning and delivery of new customer onboarding projects, including the participation in end-user training.

  • Guiding product adoption, while ensuring that the customer gets maximum value from Corti’s products. This includes customer updates on new releases & product updates.

  • Monitoring customer health & identify potential customer risk; engaging with the customer to address those.

  • Collaborating to solve technical support requests coming from your customers 

💬 Be a voice of constant improvement:

  • Anticipating, observing and articulating customer needs and pass on ideas for new product innovations.

  • Working to improve our processes and materials such as the knowledge base.

  • Managing internal customer awareness to align account growth and product development.

  • Collaborating cross-functional; besides working closely with sales and product, you will also have touch-points with marketing, operations and data teams.

Job requirements

  • 3-5 years of experience in a customer success, account management or similar position; with a track record of successfully managing stakeholders of all seniority levels with an emphasis on objection handling, negotiation and relationship management

  • Excellent structure and experience in planning, preparing and executing complex projects; ideally from a tech/software environment

  • A passion to help customers with a track record in going above and beyond to make customers successful and understanding their long-term goals

  • Motivation to become a Corti product expert incl. detailed product knowledge and technical understanding with the curiosity and ability to link our product abilities to our customers business needs to enable long-term success

  • Strong technical and business acumen with the ability to translate our offering into customer workflows and value drivers

  • A ton of drive, goal-orientation, and ability to thrive in a high-paced environment like Corti, where we work towards set targets

  • A self-motivated, dedicated teammate with a growth mindset and ready to actively shape company culture and ensure good collaboration between our various team members and locations.

  • Bachelor degree or equivalent in Business, IT or similar

  • Previous experience from working in the Healthcare industry and/or from working at another SAAS company is considered a plus

Practicalities

  • Full-time position, starting as soon as possible.

  • Needs to be based in the United States, but we are flexible in the exact location.

  • Part of the CS team is based in Copenhagen, Denmark - expect to have meetings with them, but with respect to both of your time-zones.

  • 10-20 days of travel expected per year, working on-site with customers across the United States.


Corti is an equal opportunity employer. We are committed to bringing in top talent from all sectors and countries. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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